We hope you love what you've ordered! If you find that you’re struggling to implement any of our Boxed Solutions into your practice, please reach out to us for help or watch this video for more tips.
How long do I have before making a return, and do I have to pay for shipping?
You have a max of 60 days to make returns. No returns made after 60 days from the date the product was indicated as delivered by our shipping provider will be accepted.
If your return is initiated within 30 days, BodySite will refund the amount paid minus the actual cost we paid to ship the boxes to you.
If your return is initiated beyond 30 days but within 60 days, BodySite will refund the amount paid minus a $25 restocking fee per box PLUS the actual cost we paid to ship the boxes to you.
Beyond 60 days from your receipt date, no returns will be accepted. Because our products and packaging are constantly being improved, we won’t be able to restock and resell the items after 60 days.
You are responsible for the cost of shipping the boxes back to us.
How do I initiate a return?
To initiate the return, email email@example.com your intent to return the boxes. Your intention to return email must be received by us no later than 60 days from your receipt date, otherwise no returns will be accepted at all.
Ship the boxes to the following Shipping Address:
230 North Congress Ave
North Palm Beach, FL 33408
We must receive the boxes to our warehouse within 2 weeks of your email indicating your intent to return the boxes.
Can I still return the boxes if they are damaged or items are missing?
You should only return boxes that are undamaged. Damaged boxes will not be entitled to a refund.
You should only return boxes that contain all items in original condition.
If we receive the boxes and their contents in the same condition as they were in when we shipped them to you, we will refund the amount you paid, minus the actual cost of shipping.
Refunds will be processed within 14 days after we receive your boxes.
We mail refunds by ACH transfer. After we receive your box(es), we will email you requesting your bank information in order to initiate the transfer of funds.